Terms and Conditions

Terms & Conditions Of The Booking & Use Of The Website

These conditions are the basis on which The Coral Breeze accepts and manages it’s bookings. Please read the conditions carefully. If, after reading them, you do not wish to accept these conditions, you have 2 days from the date of booking confirmation to cancel the booking and the money paid to us will be fully refunded. This only applies to bookings made in advance. For bookings made 2 days before arrival, you have 24 hours from the booking confirmation.

Please note: we always require 2 days advance booking so we have time to prepare the apartment and process your personal information (registration with police through Hospedajes system).

Contract & Booking

You can make reservations through our website, phone (Whatsapp preferred), or e-mail (matas@thecoralbreeze.com). Once the reservation has been confirmed to you or your representative, a verbal contract is formed. Shortly after, we will send the payment request for either direct Wire transfer or card payment via payment processor – Stripe. This contract is governed by Spanish law and is subject to the exclusive jurisdiction of the Spanish courts. In all cases, the person making the reservation accepts these reservation conditions on behalf of each member of the group.

Key Requirements/Notes For The Booking

We not accept guests beyond the number permitted in the property description. Tents, caravans, and motorhomes are also prohibited on the property or in adjacent parking areas. Additionally, we do not accept pets and do not permit parties/events. As it is a residential urbanization, please keep the noise to the minimum during 10 PM to 8 AM.

Guests are also advised that there are CCTV cameras outside covering entrance, terraces and parking. At the request of the guest, we can turn on privacy screen function on the terrace CCTV’s. However, please note that the apartment is next to the golf course and occasionally the golf balls might land on the terrace. Guests are advised to take care when spending their time in the terraces. In case of any personal injury or damage to the property please record as much evidence as possible for insurance purposes.

Furthermore, to comply with the Spanish law which came into force since July 2025, each guest will have to provide their personal details, including passport/ID copy. This information is later transmitted to police/Guardia Civil via Hospedajes platform. Refusal to provide personal details might lead to the cancellation of the booking.

Price Guarantee

Our prices are reviewed regularly and set by the owner of the apartment. In case of pricing errors, we reserve the right to cancel or modify the booking (subject to your approval) within 24 hours of your booking request. We will never cancel or modify the bookings once it’s been confirmed by us and fully paid for by the guest.

The Payment

We require full payment once the booking has been confirmed unless other terms are agreed with the owner of the apartment. Confirmation is provided no later than 24 hrs since the booking request. We must receive the full amount once the booking is confirmed. Payment instructions will be provided and the guests can pay either by Wire bank transfer (preferred method, as we pay 3% for card payments otherwise) or standard bank card via payment processor – Stripe. If we do not receive the full amount within 24hrs, we reserve the right to cancel the booking.

Security Deposit

We charge 300 EUR refundable security deposit in case of any breakage or loss of items in the apartment. Minor damage such as few broken glasses, cups, dishes will not be charged. Our team always inspects and records the condition of the apartment before & after each stay. We also recommend guests to do the same in the unlikely event of any disagreement. Additionally, once you check-in and if you spot any major issues, please message us straight away. Security deposits are normally refunded within 24-48 hours of the check-out time (or sooner if our cleaning team arrives on the same day). Card payments might take 3-5 working days to reach your account (subject to payment processor times, not us).

Travel Insurance

It is the guests responsibility to obtain travel insurance if they require.

Guest’s Cancellation

Please note that confirmed bookings are non-refundable. However, if there’s still 30+ days left until check-in (or in case of any other agreement with the owner), with your permission we can open the calendar and try to get the same period booked. In such case, we will partially/fully refund your booking, depending on sucessful bookings in the same period. However, it might not reach 100% in case of any empty days in the same period. We will always work with the guests to reach most satisfactory solution, however in general bookings are non-refundable.

Cancellation By The Owner

We will never cancel your booking once it’s been confirmed and fully paid for no matter the price fluctuations in the peak season. We believe in the fair market price and will never cancel or modify confirmed bookings.

However, we reserve the right to cancel (or look for alternative solutions) in case of any unplanned incidents in the property/urbanization, which would make the property uninhabitable. No compensation will be paid and no liability will be accepted if an apartment of the same characteristics is offered or the amount paid is refunded or the cancellation is due to force majeure and circumstances beyond our control.

Changes To Booking

If you wish to make changes to your booking after it’s been confirmed, please contact us as soon as possible. Sometimes such requests might be refused, especially during peak season when the calendar is fully booked up. Some requests might incur additional charges.

Compensations & Other Adjustments

As we personally stay in the apartment during off peak season, we always strive to improve the space and it might sometimes undergo minor changes in decor or furnishings. These are usually small changes that won’t affect your stay and we do not offer any compensation for them. These minor changes do not entitle the guest to refuse the stay or cancel the reservation. We will always try to update images of the apartments to reflect the most recent state.

In all cases where we are responsible for a payment as compensation, our liability ends there. We do not accept payment for compensation or expenses incurred due to cancellations or changes to your booking.

Responsibilities Of The Guests

On your arrival, you are responsible for the property and are expected to take care of it. You are responsible for leaving the property in good & clean condition. Any additional expenses incurred will be charged to you. Any damage caused during your stay will be your responsibility, and the cost of these repairs will be used from your deposit payment. If a third party authorized by you is responsible for the damage, the tenant/main guest will also be held liable.

Our Responsibility

The property and any additional services offered are the responsibility of the owners. However, if you suffer death, disability, injury, illness, loss, or damage as a result of any deficiency in our actions, or those of any of our employees, cleaning team or others (provided they are authorized by us), we will accept liability. We are not liable in the following exceptions:

a) The act(s) and/or omission(s) of the affected person(s).

b) Any person other than the owner – Matas Jasiukenas.

c) Any event that cannot be foreseen by the owner subcontractors, despite taking all due care and attention.

We are not liable to you or any member of your party during your trip for any loss that naturally occurs in the ordinary course of business, unless you have notified us in writing, prior to confirmation of the booking, of special facts or circumstances relevant to any claim, and we have knowingly accepted the additional risk.

Complaints

As the owners of the apartment, we strive to satisfy our clients and ask that you contact us as soon as possible if you encounter any issues in the apartment. We will do our best to resolve the complaint or problem during your stay.

We also ask for your understanding if there is unforeseen construction work taking place around the apartment. This situation is entirely beyond our control, and while we will try to assist you as much as possible, we cannot accept liability.

Force Majeure

Unfortunately, we cannot accept liability for events of force majeure. These include wars, revolutions, social unrest, terrorist attacks, nuclear disasters, or any weather-related disaster such as floods or forest fires.

Safety & Risk Prevention

In tourist areas, especially during peak season, guests should be more careful than usual. We advise you not to travel with large amounts of cash and to be extremely careful with your bags and wallets, never leaving your personal belongings unattended. When you park your vehicle, make sure it is properly locked and do not leave any personal items inside.

Regarding any damage to the property that may pose a safety risk, please inform us as soon as possible, even though we inspect the property before your arrival and after your stay. We are not responsible for any damage caused by defects in the property.

Most popular ‘scams’ in Duquesa area during peak season:

a) Aggressive individuals in free public parking areas, trying to guide you to the free space and requesting money for such service. Most parking areas by the beach are free, do not let them persuade you it’s not. You can always check it on Google Maps too.

b) Famous ‘bird poo’ man. A person (normally sole individual) spray a mix of water/biscuits on you/your partner and immediatelly tries to help clean it up while at the same time stealing your belongings.

c) Pickpockets as in other touristic areas. Additionally, do not leave belongings unattended in restaurants or beaches.

Community Facilities

Not all communal facilities advertised might be available during your stay. We do not provide support or guarantee that you will be able to use these facilities during your booking, as their maintenance is beyond our control. This mainly includes the community pool, which is generally open from 1st of May to 30th of September.

Parking

Our apartment includes free & private parking space, which belongs exclusively to us. It has official ‘vado permanente’ license so others would not block the sidewalk and restrict access to the parking. For extra security measurement, we have one CCTV pointing to the parking area.

However, parking your vehicle is your responsibility. We do not offer guarantee or compensation of any kind for damage to the vehicle or items stolen from inside.

The use of the parking space is the sole responsibility of the guest and will not be the responsibility of the owner in the case of:

a) Loss, theft or damage to the vehicle or objects inside it

b) Death or personal injury

General Cleanliness

We expect guests to maintain general cleanliness of the apartment. Please never leave food droppings on the floor (not to attract insects/ants, etc.), try to always use mosquito nets on windows and terrace doors.

Our apartment includes washing machine and tumble dryer so guests can wash bed linen and towels as needed. Please note, that generally we provide two sets of bed linen. One set will be already prepared for you and another set will be available on the top shelf in each room’s wardrobe.

We also provide baby cot, baby high chair, beach blankets, towels and umbrellas and expect you to take good care of it.

Property Damage

In addition to 300 EUR deposit, we reserve the right to start legal claim for any major damage to the property or the community of the property where such damage is attributable to you or any of your guests.

Property Equipment And Compensation In Case Of Malfunction

Our property is fully equipped with everything you might need for a comfortable stay and are regularly checked to ensure they are in perfect working order. We personally live here during off-season months and always strive to maintain the equipment to the best standards.

Should any appliance in the apartment, such as electrical appliances, air conditioning, internet or other, malfunction during your stay, we will do our best to repair or replace it as soon as possible under the circumstances. We are not responsible for situation beyond our control or for delays caused by repair companies, parts needing to be shipped, etc. No compensation of any kind will be offered for these circumstances, but we will do our best to reach satisfactory resolution with the guests for any major issues.

Data Protection

If you make a reservation with us, we will store your personal data in our database in accordance with Spanish data protection law. This information will only be used by us in connection with our products and services. None of your data will be shared with third-party companies or organizations.2

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Your acceptance of these terms
By using our website and/or by booking the apartment, you signify your acceptance of our terms & conditions. If you do not agree to this, please do not use our website and do not proceed with the booking process. Your continued use of the website and bookings following the posting of changes to this policy will be deemed your acceptance of those changes.